Kirkria's Privacy Policy

Welcome to Kirkria. We believe that the most fundamental responsibility of a trusted online gaming platform is to keep its users' personal data completely secure. Kirkria's Privacy Policy is built in compliance with international data protection standards — in particular GDPR — as well as applicable local laws.

This Privacy Policy applies to the Kirkria website (kirkria.com) and all related services. By using the Kirkria platform, you agree to this Privacy Policy. Please read it carefully before registering.

Kirkria's Privacy Policy is written in plain, simple language so every user in Bangladesh can easily understand what happens to their data. We never hide anything behind complex legal language. Transparency is at the core of who we are.

Kirkria only collects information that is essential for delivering the highest quality service and maintaining a safe environment. We never ask for data we don't need. Below is a breakdown of the information collected under Kirkria's Privacy Policy:

Kirkria automatically collects certain technical information such as log files, session data, and browsing patterns. This data does not directly identify you, but helps us improve the quality of our services.

Under Kirkria's Privacy Policy, every piece of data we collect has a specific and legitimate purpose. We never collect information without reason. The primary purposes are outlined below:

• Account Management: Your name, email, and phone number are used to create, manage, and secure your account.
• Identity Verification (KYC/AML): Identity verification is mandatory to comply with international anti-money laundering regulations.
• Payment Processing: Payment information is used to process deposits and withdrawals accurately and to prevent fraud.
• Service Improvement: Kirkria analyzes your gaming activity to bring you better games and more relevant offers.
• Customer Support: Your contact information is used to resolve your issues as quickly as possible.
• Promotional Communications: Bonus and offer notifications are only sent with your consent.
• Responsible Gaming: Gaming patterns are analyzed to identify potential gaming addiction and provide support where needed.

The most important aspect of Kirkria's Privacy Policy is this — we never sell your personal data. However, in certain specific situations, limited information may need to be shared:

• Payment Processors: Only the information necessary to process transactions is shared with payment service providers such as bKash, Nagad, Rocket, and others.
• Game Software Providers: Certain information may be shared with licensed game providers as required for the proper operation of games.
• Regulatory Authority: Information may be disclosed in response to valid requests from licensing authorities or law enforcement agencies.
• Fraud Prevention Services: Limited data may be shared with authorized verification services to detect fraud and money laundering.

Kirkria uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser. The types of cookies used in accordance with Kirkria's Privacy Policy are outlined below:

• Essential Cookies: These cookies are required to maintain login sessions, ensure security, and keep core site functions running. They cannot be disabled.
• Performance Cookies: Used to analyze which pages get the most traffic and improve site performance.
• Functionality Cookies: These cookies remember your language preferences, gaming settings, and similar choices.
• Marketing Cookies: Used solely to show relevant offers and promotions, and only with your consent.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.

Kirkria uses industry-leading security technology to protect your personal information. Our security infrastructure is regularly updated and audited by independent third-party security experts.

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Payment data is stored in compliance with PCI DSS Level 1 standards.
• User passwords are stored using bcrypt hashing — never in plain text.
• Suspicious login attempts are automatically flagged and the account is secured.
• Two-Factor Authentication (2FA) is available.
• Our data centers comply with the international ISO 27001 security standard.
• Regular Penetration Testing is conducted.

Under Kirkria's Privacy Policy, you retain full control over your personal data. In accordance with international data protection laws, you are entitled to the following rights:

To exercise any of the above rights, email support@kirkria.com or reach out via live chat. Kirkria is committed to responding to your request within 30 working days.

Kirkria retains your data only for as long as necessary. Under Kirkria's Privacy Policy, retention periods vary depending on the type of data:

• Account Information: Retained for as long as the account is active, and for up to 5 years after closure.
• Financial Transaction Records: Retained for up to 7 years as required by legal obligations.
• KYC Verification Information: Retained for up to 5 years after account closure for legal compliance.
• Gaming History: Retained for the duration of your active account and for 2 years after closure.
• Customer Support Records: Retained for up to 3 years after the issue is resolved.
• Technical Logs: Stored for up to 90 days.

Once the retention period expires, Kirkria securely deletes or anonymizes the data. However, where legal obligations or active legal disputes exist, relevant data may be retained for a longer period.

Kirkria strictly prohibits anyone under 18 from using the platform. The collection or processing of data belonging to minors is entirely forbidden under Kirkria's Privacy Policy.

Age is verified at registration, and date of birth is confirmed during the KYC process. If a minor creates an account using false information, the account will be suspended immediately upon detection and all collected data will be deleted.

Kirkria reserves the right to update this Privacy Policy as needed. If any significant changes are made, Kirkria will notify you via email or an in-platform notification.

Continuing to use Kirkria's platform after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page regularly. The "Last Updated" date at the top of the page will let you know whether the policy has been recently revised.

For any questions or concerns regarding this Privacy Policy, please reach out directly at support@kirkria.com. Kirkria's dedicated privacy team is always on hand to address your queries.